We accept returns of all products if they are defective in manufacture.all products are to be returned to us in original packaging,unused and undamaged and within seven days of receipt of the item.
Please contact us immediately in writing thru this website if you need to return any items where a return voucher number will be issued for qualifying items.
We do not accept unsoilicted returns under any circumstances and all returns and cancelled orders incur a 20% restocking fee.
The cost of returning the item is your care.
Conditions of Use
These terms and conditions form the basis on which you can visit us and our website. You must read these Terms and Conditions carefully and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to these website terms in their entirety. If you do not agree to these website terms in their entirety, you must not use this website.
General terms and conditions
This site is owned and operated by MOTOPARTS ONLINE.COM. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at THIS SITE
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. If we cannot supply you with the product or service you ordered, we will inform you of this in writing (normally email) or by phone and, if you have already paid for the product of service, refund you in full as soon as reasonably possible.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to us Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law,Motoparts Online.com disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
4. Damage to your computer
We use reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available within 7 days, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
7. Product and service descriptions
We have taken reasonable precautions to try to ensure that prices quoted of the website are correct and that all products have been fairly described. However, when ordering products or services through our website, please note that:
Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on the website
All prices are displayed in AUSTRALIAN DOLLARS inclusive of taxes at source. (unless indicated otherwise)
Packaging may vary from that show on the website
The weights, dimensions and capacities shown on the website are approximate only
Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery
All items are subject to availability. We will inform you as soon as possible if the product (s) or service (s) you have ordered are not available and we may offer alternative products (s) or service (s) of equal or higher quality or value.
8. Payment terms
We will charge your credit/debit card account for payment upon despatch of your order, however at the point you place the order, the money will show as an unavailable balance on your account. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
For international orders:- Whilst there is a converter option on our website this is only an approximate price, payment will be taken in Australian Dollars and inclusive of taxes (where applicable). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international card holders will be liable to pay.
9. Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Occasionally, the supply of your products (s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail) within seven working days of delivery. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within seven working days of receiving them.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven days of delivery. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned promptly, unopened ant at your cost. (see item 13 Cancellation rights)
11. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. You must also ensure that the goods are fitted (where applicable) by a trained, competent technician.
12. Acknowledgement of your order
An auto-generated email will be sent to acknowledge your order (provided you have supplied us with a correct email address). Should there be any problem with supply we will email you seperatly.
13. Cancellation rights
13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items, helmets, electrical goods and special orders). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
13.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you or you have electrical goods and special orders (items which we do not normally keep in stock)]
13.3 If you have received the goods before you cancel your contract then [unless, under clause 13.2, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
14. Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will you of this in writing (normally email) or by phone and, if you have already paid for the product of service, refund you in full as soon as reasonably possible.
15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact email and all notices from us to you will be displayed on our website from to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18.Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with applicable law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Singapore. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
IMPORTANT – PLEASE READ CAREFULLY
We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
The personal data we collect about you
When you make purchases from us we may collect the following personal data about you:
* your name, age, date of birth and sex;
* your billing and delivery postal addresses, phone, fax and e-mail details;
* where you have registered with us, your user name and password;
* where you place an order with us, your payment card details;
* your communication and shopping preferences;
* your browsing and online shopping activities; and
* make and model of your Motorcycle(s).
We do not process your payment card details in order to complete any purchase that you make through this Website as all our electronic transactions are processed via Paypal.
If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:
* e-mail us at [email protected] or
* write to us at Motoparts Online.Com,Siglap Post Office PO Box 385,Singapore 914507
When contacting us, please remember to quote your name and contact details along with any account number or correspondence reference you may have.
E-mail newsletter preferences
We provide you with the ability to control whether or not to receive e-mail newsletters, or to change the types of e-mail newsletters you receive, through your account preferences.
Targeted updates and marketing
If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.
We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please check that your web browser displays an image of a closed padlock or an unbroken key
However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:
* Keep your account passwords private. Remember, anybody who knows your password may access your account.
* When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained.
* Avoid using the same password for multiple online accounts.
You have the following rights:
* the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
* the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
* the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us using the contact details specified above. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.
Third party sites
Updates to this policy